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Mumbai Dabbawala Six Sigma | Management case study Dabbawala People say that Mumbai never stops but you might not know there is also an workaholic army in Mumbai which neither gets tired nor it stops. An army of 5000 people with Gandhi Topi in head..Its said that if these army is not there in Mumbai, the flow of Mumbai will slow down. They are known as Dabbawala,who are engaged in serving Mumbai for last 128 years. Who are Dabbawala ? Dabbawala are considered to be those people who pick up the tiffin boxes in late morning and deliver it predominantly using bicycles and railway trains to the owners of the tiffins in offices and return it empty in the afternoon. Its a cycle which takes 6 hours to complete. Don't mistake them to be caters they carry your tiffin box from your house and deliver it in office before lunch time and again in the evening they bring it back to your house. For doing these the Dabbawalas charge only 350 rupees per month to every customer.